Communication Skills Training:

Effective communications between customers and business is essential for organizational
survival, employee retention, and conflict avoidance.

Program Objectives:

At this program's conclusion, participants should be able to:

* Understand the basic behavioral styles and how to adapt to each.
* Capitalize on personal style for effective communication.
* Understand the impact of body language and voice tones on communication.
* Effectively use office communication tools such as the telephone and email.
* Rephrase blunt language to achieve results without offending anyone.
* List strategies for dealing with difficult behaviors.
* Demonstrate how to deliver constructive feedback and how to politely disagree.
* Develop an action plan to improve communication skills.

Leadership training

The role of a leader starts with a thorough understanding of the team’s needs, aspirations and concerns, and it is important to have excellent listening and facilitation skills. Most importantly, it starts with a thorough understanding of the value systems of all parties.Thathwa's Leadership Development Training workshop helps you make a start in finding and developing these leadership qualities within yourself. We advocate that it should be an integral part of every Management Training Program.

We focus on the following areas in our leadership development program:

* Creative Thinking
* Critical Analysis
* Critical Thinking
* Decision Making
* Fostering Innovation
* Foundation of Leadership Behaviour
* Jumpstart Your Creativity
* Leadership Skills through Situational Analysis
* Leading Through Change
* Maximizing Efficiency and Effectiveness
* Motivating Your Team
* Practising Leadership
* Specialized Communication Skills for Leaders
* Solving People Problems
* Staying Effective During Change
* Transformational Leadership
* The Path to Situational Leadership
* Visioning